established in October 1992 by the diverse professionals initially concentrating in the financial sector processing and later into full fledged IT Enabled Business Process Outsourced (BPO) & Backend Support Services with a separate independent wing for Factoring Services carved out in the year 2004; today is the leading Indian name in the ITES BPO & third party outsourcing services

Company's Corporate Experience: Since 1992; More than 17 Yrs as an established name in BPO sector in India
Business Turnover Annual Average Growth Rate: Around 43.42%
Number of Manpower: More than 2500 at all levels
Registered to all licenses & Statutory compliances for undertaking the diverse activities of BPO, ITES & Temp Staffing Solutions in India

Key People

Sanjay Kapoor, CEO & Director, has been a key figure in the establishment and growth of aok In-house BPO Services Ltd. The business visionary in him saw him expanding and diversifying the initial Financial Processing House to the present day Comprehensive Corporate Unit comprising together IT enabled BPO Services. Sanjay Kapoor carries the credit of drawing and implementing the initial plans of the launch of aok in October 1992.
Sanjay Kapoor even before the launch of aok has been actively associated with always a key role. With a vast background 20 years of total experience in the outsourcing sector; he is currently the basic motivator behind the movement that is aok In-house BPO Services Ltd.
Sandeep Gupta, Director, is now seen today as the main think and plan tank of the Organization. Best identified in the industry as the soft spoken with versatile business skills, Sandeep Gupta leading a strong workforce of aok is a guarantee personalized – transforming every project and every assignment into a sure success. Well versed with the all the Financial and Legal corners of the business, he is currently instrumental in planning and implementing all the new projects.
Sandeep Gupta – the Chartered Accountant by qualification – joined in 1992, as one of the founding members of the Organization. He has been a master planner, advisor and contributor to the Company’s steep growth rate
Mr. Pankaj Dawar, Head Operations, leading the overall operations in the Organization
Mr. Dinesh Bariya, Senior Vice President, torchbearer to ITES in the Organization
Mr. Rakesh Singh, Vice President, leading the backend BPO operations in the Organization
Mr. Sanjay Jain, Vice President, Ensuring Commercial & Statutory Compliances in the organisation
Mr. Sanjiv Sahni, General Manager, leading the debt collection activities in the organization
Mr. Sanjay Verma, Deputy Vice President, Implementer to organization’s IT & software programs
Mr. Sachin Chawla, Deputy Vice President, Responsible for BPO operations
Mr. Nand Kumar Tiwari, Deputy Vice President, Responsible for on-site BPO operations
Mr. Pramod Sabharwal, Asst. Vice President, Responsible for BPO operations
Mr. Gaurav Arora, Asst. Vice President, Responsible for BPO operations
Mr. Rohit Malik, Deputy General Manager, leading Tele-calling & Document Authentication & Pickup Processes.
Mr. Amit Jajli, Asst. Vice President, Leading Presales activities
Mr. Manish Falwaria, Asst. Vice President, Responsible for BPO operations

Detailed Organization Structure