Key Clients on Key Services

aok In-house BPO Services Ltd. has been instrumental in providing Business Process Outsourced Services for the number of esteemed organizations and the key of them are listed below. (The complete outsourced service details and logistics may be demanded on request)

American Express Bank Limited

Title of Assignment: Off-site American Express (Amex) Credit Card Application Processing through specifically designed & highly customized Image Based Automated Capture / Edit Utility:

Highlights: The well identified automated processes through documented 'Training & Work Process Manuals' backed by mixed team of Specially trained team on Credit Card application processing, Finance professionals, Software design & Support team. The operations are marked by transparent performances through Weekly, Monthly & Annual Reports.

GE Capital Business Process Management Services Pvt Ltd – Joint Venture with State Bank Of India

Title of Assignments:

SBI Credit Card Application Appraisal Processing and Credit Prescreening
Off-site Image Work Flow Management based Credit Card Applications Processing for GECBPMSPL employing the concept cross capture & automated QC of Applications – an improvement over double capture process:
Earlier ICR based Digitization & Data Processing of SBI Credit Card Applications

Highlights:

Pioneers in executing currently the activity on triple data filtration basis on the lowest TAT (Turn Around Time)
Highly customized line sequential work flow management software utility at work
Earlier first in the country to carry out ICR based digitization with handwritten commercial forms on bulk scale
Best Data Confidentiality & Integrity practice for all processes well corroborated & approved on stringent GE’s international standards.

Max New York Life Insurance Company

Title of Assignment:

End to End Policy Issuance Processing Services
Manpower Temp Resource Fulfillment Services

Highlights: Processing the Insurance Proposal Applications from receipt of applications to Processing & dispatch of policies through documented 'Work Process Manuals' backed by high-end trained team of professionals for Insurance processing from the diverse background. Additionally providing the Temp Staffing Fulfillment Services for different units & departments

ABN AMRO Bank

Title of Assignments:

Temping & On-site Manpower Resource Services
Off-site Tele-Calling Services & Collection Support Services

Highlights:

Customer Care & Contact Center Temping Services – executing the Front-end Customer Care Services with our teammates achieving the "Perfect Score" every month for excellence in Customer Care Services
On-site Outsource Banking Support Temping Services to include diverse Banking departments as Expenses & Fixed Assets Processing, Deposits Processing, Term Loan Processing, Stationary & RBI reports Processing, Loan Against Share Unit, Support for Marketing and Quality Assurance, Etc
Off-site Back Office Tele Calling & Collection Services on “30 dpD” days payment default; and “X dpD” payment default.

UTI - Technology Services Limited

Title of Assignment: On-site Multiple Locations Temping & Resource Mgmt Services

Highlights: Complete On-site Business Process Outsource Resource Management for IT based processing for entire North India operations of UTI - Technology Services Limited supported by professionals from diverse background including computer professionals, programmers and Bond Transfer and Processing professionals. Established credentials of accomplishments on streamlined manpower resource management

Mahanagar Telephone Nigam Limited (MTNL)

Title of Assignment:

Electronic Archival & Retrieval Solutions of

Trump Subscribers’ Forms
Dolphin Subscribers’ Forms

Highlights: World Class Electronic Archival & Retrieval Solutions with multi user, multi search Image based solutions in a pioneering effort undertaken to create paperless environment wherein retrieval of subscribers’ documents made simple as click of button enabling MTNL to act faster than expected, as well as database made readily available towards customer loyalty relationship enhancement. The Electronic Archival & Retrieval Solutions is now duly installed & operational since Dec 2002 at various Sanchar Haats spread all over Delhi & thereby removing manual retrieval of subscribers’ forms

ICICI Prudential Life Insurance Company

Title of Assignments:

Electronic Scanning Services
Automated Processing of Scanned Life Insurance Applications through the specifically developed Image Based Software Utility for ICICI Prudential

Highlights:

Pioneering Software Utility guided Electronic Archival & Scanning at different branches of ICICI Prudential Life Insurance Co.
Development and put to use of specifically designed ‘Look-up Capture & Underwriting Software Utility’ for automated processing of ICICI Prudential’s Scanned Applications through ICICI Prudential‘s fixed policies and guidelines complete with all required calculations.

HDFC Bank Limited

Title of Assignment:

Off-site Personal & Business Loan Processing & Appraisal Services as one of the CPA for HDFC Bank Ltd through Customized & high efficient Work Flow Management Software Utility.
Off-site Loan Against Property File Processing & Appraisal Services as one of the CPA for HDFC Bank Ltd through Customized & high efficient Work Flow Management Software Utility.
Off-site Tele calling & Collection Services: Off-site Tele Calling & Collection activities on “X dpD” (Risk 30) days payment default

Highlights:

MIS controlled system of processing with complete system tracked activities from system login (receiving) of the applications, update of all verification report, system aided generation of appraisal till preparation for disbursement
Well identified processes through documented ‘Training & Work Process Manuals’

Citibank

Title of Assignments:

Auto Loan Processing
Suvidha Account Opening Application Processing

Highlights:
A finest example of Web supported Remote Intelligent Processing through Scanned input images flown from various regional hubs & zones in India, the transference of the same through dedicated File Transfer Protocol (FTP) received at centralized processing at Delhi, for database creation, credit appraisal, online decision and above all overall cut down on deliverance timing to give the bank an edge over others in the competitive market. Deliverance time cut down for Auto Loan from 1 week to 3 hours and deliverance time for Suvidha Bank Account No. from 5 days to 2 days

ICICI Bank Limited

Title of Assignment:

Off-site Credit Card Application Processing for ICICI Bank Ltd through exclusively designed Credit Card Capture & Processing Utility incorporating Bank’s policies & guidelines.
Tele-Calling & Collection Services.
Utility based dedicated Data Fulfillment Services

Highlights:

Best CRM Package Supported Tele-Calling Services
Pioneers in establishing the separate dedicated unit for Data Fulfillment / Updation & Verification Services started for ICICI Bank
Credit Card Application Processing through Double Maker & Automated Checker based Work Flow Management Utility

Hong Kong & Shanghai Banking Corporations Ltd.

Title of Assignments: Off-site Collections Support Services

Highlights: Specializing and handling a large size of portfolio on the Collection Services on the currently most updated system driven and transparent set up for diverse products ranging from Credit Cards, Personal Loans, etc.

Standard Chartered Bank

Title of Assignments:

Temping & On-site Manpower Resource Services
Off-site Tele calling & Collections Support Services

Highlights: Ranked No. 1 in the entire country for Standard Chartered Bank in 60 DPD for the year 1999-2000, 2000-2001

Deutsche Bank

Title of Assignments: Off-site Tele calling & Collections Support Services

Highlights: Off-site Back Office Tele Calling & Collection Services for diverse products ranging from Credit Cards, Personal Loans, etc.

Examination Processing Clients

Title of Assignment:
AOK offers big support on providing confidential umbrella service related to complete handling of Education Boards' Examination Result Processing / Recruitment & Admission Test Conduct & Pre & Post Test Processing outsourced requirements and has translated into number of repeat and prestigious clients and valued assignments. These assignments essentially demand timely output, high measure of confidence and related expertise, which we had been dispensing over years

Highlights:

Recruitment Tests: aok In-house has been handling the Recruitment test processing for the Recruitment of Teachers, Principals, Technical and Non-Technical Railway Staffs, Stenographers, Section Officers, Doctors, etc for various Government and Public Sector undertakings
Admission Tests: aok In-house has been handling the Admission pre and post Test processing for the admissions to Engineering, Medical, IT Courses for prestigious Institutes of India and Nepal.
Education Boards: aok In-house has been handling the Pre and Post Examination & Result Processing Services for the State Education Boards.

Kotak Mahindra Bank Limited

Title of Assignments: Off-site Credit Card Application Processing through customized Image Based Automated Capture / Edit Utility.

Highlights:

Credit Card Application Processing through Double Maker & Automated Checker based Work Flow Management Utility.
Processing controlled through MIS & well documented ‘Training & Work Process Manuals’.

Canara HSBC OBC Life Insurance Co. Ltd.

Title of Assignment:

End to End Policy Issuance Processing Services
Manpower Temp Resource Fulfilment Services

Highlights: Processing the Insurance Proposal Applications through documented 'Work Process Manuals' backed by high-end trained team of professionals for Insurance processing. Additionally providing the Temp Staffing Fulfillment Services for different units & departments.

Birla Sun Life Insurance Co. Ltd.

Title of Assignment : Backoffice Support Services for Insurance Advisor Recruitment & Licensing Process

Highlights : Receiving of Advisor Application Forms, Processing (Scrutiny, Scanning & Data Capturing) of Application Forms through customised offline utility, Online License Code generation in IRDA portal, Preparing & Dispatching Advisor Welcome Kits to advisors by trained & experienced team of professionals from the diverse background.

SBI Life Insurance Co. Ltd.

Title of Assignment : Offsite End to End Policy Issuance Processing Services including Scanning, Indexing, Data base creation, Cashiering, Billing, Certification, Printing & Dispatch of COI.

Highlights : Processing the Insurance Proposal Applications in Online mode from Central Processing Center (CPC) at aok’s Delhi office. We are also performing dispatch activities for the client from Delhi.

DLF Pramerica Life Insurance Co. Ltd.

Title of Assignment : Temping Services.

Highlights : Providing resources at various levels as per required skill set & experience and taking care of payroll processing activities.

Future Generali India Life Insurance Co. Ltd.

Title of Assignment : Offsite Insurance Proposal Backend Processing Services.

Highlights : Processing the Insurance Applications involving scanning, indexing & image based data capture activities by aok’s experienced and skilled processing team.

ING Vysya Life Insurance Co. Ltd.

Title of Assignment : On-site Scanning Services & Offsite ICR based insurance application processing

Highlights : Pan India based onsite scanning & indexing services by skilled resources. ICR based offsite insurance application processing through customised in-house developed workflow utility with processing controlled through various MIS reports.